Onedata provides broadband internet services along with related value-added services. The Service includes high-speed internet access delivered through fiber-optic cables, with varying speed tiers and data packages tailored to meet different customer needs.

2.1 Service activation is contingent upon successful installation of the necessary equipment at the Customer's premises, which may include a fiber optic terminal, router, and other related devices. The Service will be deemed active upon the completion of installation and successful connection to Onedata's network, at which point billing will commence.

2.2 Upon acceptance of your subscription, Onedata will schedule an installation appointment. Our technical team will install the necessary equipment and ensure the Service is operational.

2.3 The activation of the Service may take up to 5 business days following the installation and other technical factors.

This Agreement commences on the date of Service activation and will continue for an initial term as specified in your subscription plan (e.g., one year). Thereafter, the Agreement will automatically renew on a month-to-month basis unless either party provides written notice of termination at least 30 days before the end of the current term.

4.1 Subscription fee is prepaid and Charges shall accrue from the Billing Start Date and will be invoiced by OneData Broadband

4.2 Customer will be charged a standard installation fee, Monthly Subscription Charge (MRC) payable before service delivery and not thereafter.

4.3 Installation cost /one-time Non-Recurring Charge (NRC) before installation is carried out.

4.4 Payments can be made via direct debit, bank transfer, or any other method agreed upon at the time of subscription. Failure to make timely payments may result in suspension or termination of Service.

6.1 OneData will use reasonable efforts to maintain the quality and availability of the Service, including adhering to industry standards for data speed, latency, and uptime.

6.2 OneData provides 24/7 customer support for technical issues, billing inquiries, and service requests. Support can be accessed through our hotline, email, or customer portal.

6.3 OneData will conduct regular maintenance of its network infrastructure to ensure the reliability of the Service. In cases where maintenance may disrupt Service, we will provide advance notice to the Customer.

7.1 OneData will schedule maintenance activities during off-peak hours that is least disruptive to minimize impact on the Customer’s usage. Customers will be notified via email or SMS at least 24 hours in advance.

7.2 In the event of unscheduled downtime due to unforeseen circumstances such as equipment failure, Onedata will endeavor to restore Service as quickly as possible. Compensation or rebates may be provided for prolonged outages exceeding 36 hours.

7.3 Work performed during Customer's usage hours will count as downtime for purposes of SLA and Service Credit determinations. Except as limited herein, Scheduled Maintenance performed in accordance with the requirements set forth in this Section will be considered acceptable downtime.

7.4 Onedata will provide as much advance notice as is reasonably possible under the circumstances for any Scheduled and Unscheduled Maintenance.

8.1 If the Customer relocates to a new address, Onedata will endeavor to transfer the Service to the new location, subject to network availability. Relocation fees will apply.

8.2 Customers may request a change in their subscription plan. Upgrades will take effect immediately, while downgrades will take effect at the start of the next billing cycle. Changes may be subject to a processing fee.

8.3 Upgrading or downgrading your plan may alter the initial term of your Agreement. Details will be provided at the time of the plan change request.

9.1 TFTTH plans are strictly residential services.

9.2 Service availability is 95% of uptime link provision.

10.1 The Customer is responsible for maintaining the confidentiality of their Onedata account details, including usernames and passwords.

10.2 Onedata recommends changing passwords regularly and using strong, unique passwords to protect against unauthorized access.

10.3 Any unauthorized use of the Service must be reported to Onedata immediately. Onedata shall not responsible for any losses resulting from unauthorized use.

11.1 Any Faults shall be reported to [email protected]

11.2 The Help Desk will be Customer's main interface with Onedata as it relates to progress, updates and Customer inquiries and complaint.

11.3 If Customer experiences a service interruption resulting in lost days, they must contact the OneData within 30 days of the incident to request a service credit. Claims made beyond the 30-day window will not be eligible for consideration. Upon validation of the service loss, the OneData may, at its discretion, issue a service credit equivalent to the number of lost days. This credit will be applied to the customer’s next billing cycle. The OneData’s liability is limited to the value of the lost days, and no further claims, including indirect or consequential losses, will be accepted. Service credits are the sole remedy available for lost days.

12.1 OneData is required by Law, the services provided become unlawful and no longer commercially viable.

12.2 By serving 30 days' written notice to either by serving same at the last known address of the receiving party or by e-mail;

12.3 By notice if the other Party has committed a material breach which is incapable of remedy; notice is sufficient by means stated in the preceding paragraph.

12.4 By notice if the other Party has committed a material breach capable of remedy, but which it fails to remedy within five (5) Business Days of having been notified of such breach; or.

12.5 By notice if, service failure is as a result of force majeure and no solution for a continuous period exceeding 3 months.

13.1 The Customer agrees to use the Service in compliance with all applicable laws and regulations, including but not limited to intellectual property laws..

13.2 The Customer is responsible for the care and safekeeping of Onedata’s equipment. Any damage, loss, or theft of equipment provided by Onedata will be the Customer’s responsibility and may incur replacement costs.

13.3 The Customer agrees to adhere to any usage limits or fair usage policies applicable to their subscription plan.

13.4 The Customer must grant to, or arrange for the grant to OneData or its subcontractors the right of access to the Customer Site for purpose of installation and or service repair.

13.5 The Customer agrees that upon the termination of a Service shall grant access to OneData to remove the Service Equipment.

13.6 The Customer undertakes not to use the Services for any illegal or immoral purpose and y will abide by the OneData Acceptable Use Policy.

13.7 The Customer will provide OneData with such facilities and information as OneData may reasonably require enabling it to perform its obligations or exercise its rights under the Agreement.

14.1 Neither Party shall be liable to the other for indirect or consequential losses or otherwise for harm to business, loss of revenues, loss of anticipated savings, or lost profits

14.2 In no event shall Onedata's total liability exceed the amount paid by the Customer for the Service during the three months preceding the event giving rise to the claim

1. defamation, or infringement of copyright from or in connection with the transmission of communications hereunder provided such defamation or infringement of copyright;
2. any claim arising out of any act or omission of the Customer or any other entity furnishing services or equipment for use in conjunction with the equipment and service provided hereunder;
3. any unlawful or unauthorised use of the Equipment or Services provided hereunder by the Customer or invitees;

15.1 Onedata shall not be responsible for any failure to perform its obligations under this Agreement if such failure is caused by events beyond its reasonable control, including without limitations, acts of God, civil commotion, riots, insurrection, acts of government, fire, theft, explosion, epidemics, governmental embargoes or like causes, the party so affected shall be relieved of its obligations hereunder during the period of such events and its consequences, but only to the extent so prevented and shall not be liable for any delay or failure in the performance of any obligations hereunder or loss or damage either general, special or consequential which the other party may suffer due to or resulting from such delay or failure provided always that written notice shall within 24 (twenty four) hours of the occurrence constituting such force majeure be given of any such inability to perform by the affected party.

15.2 Notwithstanding anything herein to the contrary, neither Party shall be liable to the other for any delay, failure in performance of any part of this Agreement or damages suffered to the extent that such delay or failure is attributable to a Force Majeure Event or any event that may be reasonably termed as a Force majeure.

16.1 The Customer understands that in providing services, the OneData, along with any partners or subcontractors, may access Customer Data. The OneData will handle, store, and use personal data in accordance with its Privacy Policy, which can be reviewed on its website.

16.2 The data collected from the Customer may be used for a variety of purposes related to the services provided, including:

• Managing and providing the services
• Billing and reconciling accounts
• Offering customer support and maintenance
• Developing new products or features
• Sending marketing or promotional materials (with customer consent)
• Conducting customer research, analysis, and reporting to improve services

16.3 OneData will not share personal data with third parties unless; required by law or with trusted service providers who assist with providing the services (e.g., payment processors, data storage providers) and who are obligated to keep data confidential.

16.4 The OneData takes security seriously and uses various protective measures to ensure the safety of Customer Data. This includes encrypting data, securing storage, and regularly reviewing security practices to prevent unauthorized access.

16.5 Customers have the right to request access to their data, correct any inaccuracies, or request that their data be deleted, as allowed by law. Customers can make these requests by contacting the OneData’s customer support team or data protection officer.

16.6 The OneData will only keep Customer Data for as long as needed to provide services or as required by law. After that, the data will either be securely deleted or anonymized, ensuring it cannot be reconstructed.

16.7 The Customer agrees to notify the OneData if they believe there has been any unauthorized access or misuse of their data.

In the event of any dispute arising from or in connection with this Agreement, the parties shall first attempt to resolve the dispute amicably through good faith negotiations.

Where the dispute cannot be resolved through negotiation within 30 days, parties shall submit to the Lagos State Multidoor courthouse. Provided that parties shall bear their respective costs, including attorney fees.

The Customer agrees to indemnify, defend, and hold harmless Onedata, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with the Customer's use of the Service, breach of this Agreement, or violation of any law or the rights of any third party.

Onedata makes no representations or warranties of any kind, express or implied, regarding the operation of its services, the accuracy, reliability, or availability of the Service, or any content transmitted through its network. The Customer agrees that the use of the Service is at their own risk and Onedata does not guarantee uninterrupted, secure, or error-free access. Onedata is not responsible for any indirect, incidental, special, consequential, or punitive damages, including loss of business or profits, arising from the use of the Service. Additionally, Onedata disclaims liability for any loss of data, network downtime, or third-party claims related to the Customer’s use of the Service, and is not responsible for the content transmitted over its network.

Promotional pricing maybe offered for services, subject to specific terms and conditions determined by the OneData. Such pricing is temporary and may be modified, extended, or discontinued at any time without prior notice. Upon the conclusion of a promotional period, the regular subscription fees will apply, unless otherwise specified in the Customer’s agreement. Customers benefiting from promotional pricing will be notified of any changes before they take effect.

To ensure optimal service for all customers, Onedata enforces a Fair Usage Policy. Customers are expected to use services in a manner that is consistent with normal, everyday usage and does not negatively affect the experience of others. Any activity deemed excessive or disruptive, including but not limited to spamming, or misuse of the service, may result in service adjustments such as throttling, bandwidth limitations, or temporary suspension. Onedata retains the right to monitor usage patterns and take corrective actions as needed to maintain a reliable and equitable experience for all customers. The policy is subject to periodic updates, customers will be notified of any significant changes.

OneData reserves the right to modify or amend the terms and conditions of its services at any time, if there is any change or amendment to any law or regulations governing its services or if it decides to amend it for reasons of quality of service, or for the benefit of the Customer, or there is a need to improve in its service delivery, technical operations or for business practices and policies changes. Customers will be notified of any changes via email or through the Onedata website and continued use of the Service after changes have been made constitutes acceptance of the revised terms.